Who do I contact if I have problems
with my tablet/laptop?
If you have technical issues, such
as hardware and software related issues. Contact IU Student IT Support at
(866)888-3768 or IUstudent.itsupport@independence.edu.
You can
also access the online chatroom though SHARC at Help.
IU can only offer technical support
for Canvas, the Online Support Center, and its other online services. Here are
a few ideas for handling non-IU technical problems:
o
For computer breakdowns, ask a
friend if you can use his or her computer until yours is fixed.
o
Call your local library, which may
offer computer and Internet access free to the public.
o
Check your local telephone book or
ask around for a good computer repair service in your area.
o
Contact the manufacturer of your
computer. The manufacturer may offer technical support and repair services,
sometimes in your local area.
o
Contact your Internet Service
Provider (ISP) and ask about technical support when your Internet connection
fails.
Finally, if a technical problem will seriously impair your ability to complete
your IU courses, contact the university to discuss your options for continuing
your studies.
Who do I contact if I need my Canvas
or Student Portal Password reset?
Contact IU Help at
(855)880-3121 or iu.help@independence.edu.
Does Canvas have their own support
line?
Yes, you can reach Canvas Support at (855)336-0778.
You can also refer to the canvas
community to see if the answer to your issue is here. https://community.canvaslms.com/docs/DOC-4121
You can also click on the help icon
in the bottom left hand corner of your page when you are logged into Canvas
(see example image here), for alternative ways to seek help.
Are there Canvas and VitalSource
apps for androids and iPhones?
Yes. Please note that our school is
listed as CEHE (Center for Excellence in Higher Education)
Canvas
Android devices: https://play.google.com/store/apps/details?id=com.instructure.candroid
(Links to an external site.)
iPhones: https://itunes.apple.com/us/app/canvas-by-instructure/id480883488?mt=8
(Links to an external site.)
I had a technical or computer
problem occurred during my final exam, what do I do?
If a technical or computer problem
occurs during an exam that is not proctored, let your instructor and faculty program advisor know about the problem. Contact your instructor through e-mail in your
course. Be sure to explain the problem fully.
When you contact your instructor and
associate dean you may be referred to IU Student IT Support. If you are
referred to them, be sure to ask for a technical support ticket for documented
proof of the issue.
If a technical or computer problem
occurs during a proctored final exam (e.g., the exam submits before you hit the
Submit button), Your proctor with ProctorU will be able to help you!
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